Service providers can enter the cloud telephony market with external voice capabilities for UCaaS platforms.

Anything-as-a-service (XaaS) solutions, including unified communications-as-a-service (UCaaS) platforms, have allowed businesses to thrive in today’s hybrid work environment. These solutions have provided the necessary tools and resources for companies to adapt to the changing business landscape and continue to collaborate for productivity and success.

According to Cavell Group, only 11-13 million of the 285 million Microsoft Teams users each month have connectivity to the public switched telephone network (PSTN) enabled, which is less than 5% of the overall user base. This presents a significant opportunity for service providers to offer new solutions to customers and generate additional revenue streams by providing voice capabilities to the many enterprises that are unaware of their benefits.